When should we order our invitations?
You should place your order for the invitations approximately 4 months before your wedding. This will allow us to order all the supplies necessary to complete your order. Just in case items may be sold out, awaiting stock or on back order.

When do I need to send out my invitations?
Three months before the wedding day is probably sufficient. This will allow 2 months for your guests to RSVP and 1 month to finalise numbers with your venue and caterers etc. However if you are sending invitations to international guest then these will need to be sent out 6 months prior to your bug day.

Can I book a production date in advance?
E.F Invitations recommends to book a production date with us as soon as possible. We take advance bookings up to 12 month in advance.

I am not sure on my final numbers....
Please give us a good estimate on the numbers of invitations, place cards etc required on your order form. If at a later date, if more or less is required we will adjust your final invoice (Note: as long as work has not already started)

How long does it take to produce an order?
An average order takes 4-6 weeks to produce from receipt of approved drafts, depending on quantities and which items are required. In the initial consultation period a date will be set for customers to receive their final orders.

How will my order be delivered?
We use Parcelforce to deliver the majority of our orders. Deliveries take place Monday to Friday and will require a signature. We are more than happy to send orders to work addresses (please request this in the initial consultation). If you are not in to sign, then most deliveries will be left at your local Post Office. An email will be sent to the customer on the day that each delivery is sent by E.F Invitations so the customer knows to expect the arrival of the parcel.

How much is Delivery?
Each delivery sent out to you will be charged at £10.00

Do your require a deposit?
Yes, you will be asked to pay a 50% deposit on the total order cost once order form and contract has been completed. The majority of the time this will take place at the end of the initial consultation. The remaining 50% and postage costs are payable within 7 days of delivery of the last item ordered.I want to order place cards and order of service but will not know how many until I have received replies to my invitations.

We are happy to wait until you have confirmed numbers so you do not have to order more than you need. A provisional order should be placed along with your invites and included in your deposit. At this stage you can estimate the number of guests.

Is there a minimum order?
There is no minimum order, you are free to order whatever quantity you require of any of the items available.

Can I change the colour of the design I have seen?
All of our designs are available in lots of different colours and colour combinations. Please do not hesitate to get in touch to discuss your requirements.

Do your invitations come with envelopes?
All our invitations come with envelopes for posting included in the price.

Which payment methods do you accept?
The preferred payment method is BACS Transfer however we do except payment by cash and Cheque.

Can I use a foreign language on my invitations?
We are more than happy to print your invitations in a foreign language. Text for invitation must be supplied electronically and customer must be particularly careful when checking proofs. Please not that not all font’s work with all languages. We do not charge any extra for this.

Can I choose my own wording?
We have a number of wording templates available which can be used to guide you. Please feel free to supply us with you own wording id desired.

Can I choose my own font?
We have chosen 11 different styles of fonts which we believe suit the majority of circumstances. However if you have something in particular in mind, please do get in touch to discuss this.

What if I am not pleased with my order?
In the unlikely case that you are not pleased with your order, we will only exchange if the items are faulty or an error has been made by us. All the faulty stationery must be returned to us before any amendments made. We ask that you approve your personalised wedding stationery before it is made, as exchanges after completion of order cannot be given for errors on stationery if they are in line with the signed proof. We ask that upon delivery you promptly (but in any event within 7 working days of delivery) notify us of any shortage, defect or damage. If we do not receive written notification then we shall be deemed conclusively to have properly performed our obligations in relation to the sale and purchase of goods.

Can I cancel my order?
If you need to cancel your wedding stationery order you may do so, but once the deposit has been paid this is non-refundable. If work has commenced then we may need to collect the final payment to cover the costs already incurred. See our terms and conditions for full details.

What do you do with my personal details?
We only collect your personal information for your order. We do not pass our clients' information on to third parties.